Terms and conditions

Canada Life online services: My account access agreement

The online information and services available to you via Canada Life My account (My account) are governed by this Canada Life online services: My account access agreement (the Agreement). Please read the terms and conditions of this Agreement carefully, as by registering for My account, you will be deemed to have agreed to them. The terms and conditions of this Agreement are subject to change without notice to you, so we recommend that you review it regularly. If you do not agree with the terms and conditions set forth in this Agreement, do not register for My account.

Access and use of Canada Life online services: My account

Canada Life authorizes you to access and utilize its My account online services solely for informational and educational purposes. In order to register for My account, you must have reached the minimum prescribed age to contract for products and services in the jurisdiction in which you reside. Canada Life reserves the right to suspend or terminate any of its My account online services to you if you violate any of the terms or conditions of this Agreement.

Any information or transaction accessed, transmitted or performed through My account that is related to any third-party product or service shall be subject to any terms, conditions and restrictions applicable to such product or service.

Use of user ID and password

Your user ID and password will constitute your electronic signature (“Electronic Signature”) when you use My account. You acknowledge and agree that your Electronic Signature is the legal equivalent to your written, signed instructions and you authorize Canada Life, any of its affiliates, or any other third party as applicable, to execute any instructions which have been given using your Electronic Signature.

You agree that the web pages you access are the same as written documents. This means that when you follow online instructions and click or otherwise electronically activate “accept”, “save”, “submit”, “continue”, “ok” or any other similar icons on any screen, except as otherwise specifically indicated, these carry the same legal effect as if you had signed and delivered hard copy versions of the documents to Canada Life.

Canada Life is not required to verify the actual identity or authority of any user of your Electronic Signature. You agree to be liable and to hold Canada Life harmless for any use of your Electronic Signature, and any loss caused as a result of or in connection therewith, including but not limited to any transaction performed, or information obtained through such use, whether such use was authorized by you or not.

You agree to take appropriate security measures to protect the confidentiality of your Electronic Signature , including those listed below in the “Your responsibility” section of this Agreement, and to prevent any misuse of your information. You agree to notify Canada Life immediately if the confidentiality of your user ID or password has been compromised or if there has been an unauthorized use of your Electronic Signature.


My Account, in whole or in part, may periodically be unavailable to you in order to allow for maintenance or updates, or due to other causes, including causes beyond the control of Canada Life. Further, any or all of the My account services may change at any time, with or without notice to you.

Your responsibility

You have an important role to play in ensuring your login information is kept safe.

  • Your user ID and password must be kept confidential; do not share them with anyone and take precautions that no one can see your login information when logging on.
  • Do not create a password that would be obvious or easy to guess (e.g., ‘12345’ or ‘password’).
  • Memorize your user ID and password. If you must record it on paper, keep it in a safe location and do not store the user ID and password together.
  • Change your password from time to time.
  • Do not leave your computer or other electronic device unattended when you are logged on. Always sign off if you are going to be away from your computer or other electronic device, even for short periods of time.
  • E-mail is not encrypted; therefore it is not recommended that you send any personal or confidential information to Canada Life or any third party by e-mail (e.g., user ID, password).

Cancellation of access to My account

Canada Life may cancel any or all of the services provided by, or your access to, My account at any time without notice to you, and Canada Life shall not be liable for any loss, damage or inconvenience that may result from such cancellation.

You may cancel your access to My account at any time by providing Canada Life at least thirty (30) days’ prior written notice.

My Account terms of use


This Agreement shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein and you agree to attorn to the jurisdiction of the courts of the Province of Ontario .

If there is any inconsistency or conflict between the terms and conditions of this Agreement and those of any predecessor agreement relating to any access method offered by Canada Life , this Agreement will prevail.

This Agreement is binding on you, your heirs, executors, administrators, legal representatives, successors and assigns.

If any term or condition of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability attaches only to such term or condition and all other terms and conditions shall continue in full force and effect.

Contact us

For more information concerning the terms and conditions of use of the Canada Life My account, or to request a copy of Canada Life’s Privacy Policy, please contact:

The Canada Life Assurance Company
330 University Avenue
Toronto, Ontario M5G 1R8 Canada
Attn: Communication Services
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